Customer Support
Need help with your Celestial Pass? Our support team is here to assist you with any questions or issues you may have.
Submit a Ticket
Fill out the form below to create a support ticket. Our team will respond within 24 hours.
Contact Information
Email Support:support@celestialpass.com
Response Time:Within 24 hours
Hours of Operation:Monday - Friday: 9AM - 8PM EST
Saturday: 10AM - 6PM EST
Sunday: Closed
FAQ
How do I activate my game pass?
Log into your account, navigate to "My Passes" and click "Activate" next to your purchased pass.
When will I receive my refund?
Refunds are typically processed within "5-7 business days" after approval.
Can I transfer my pass to another account?
Game passes are non-transferable between accounts as per our "terms of service".