Return Policy for Game Pass
At Game Pass, customer satisfaction is our top priority. This Refunds Policy explains our process for handling refunds and exchanges for digital products purchased on our website, gamepass.info.
1. Digital Products
We sell digital products like downloadable game codes, gift cards, and other digital content. Due to the nature of these products, all sales are typically final.
2. Refund Eligibility
Refunds may be issued only in the following cases:
- Technical Issues: If a product is malfunctioning and support can’t resolve the issue.
- Incorrect Product Delivery: If the wrong product is delivered, we will either provide the correct item or issue a refund.
- Activation Issues: If a product can’t be activated, contact us within 7 days of purchase for assistance. Proof of the activation attempt may be required.
3. Non-Refundable Situations
Refunds will not be issued for:
- Change of mind or accidental purchases.
- Failure to meet system requirements.
- Unused products without proof of defect.
4. Refund Process
To request a refund, please contact us at support@gamepass.info within 2 days of purchase. Provide your order number, details of the issue, and relevant screenshots.
Refunds will be processed to your original payment method within 5-10 business days if approved.
5. Contact Us
For any questions regarding our Refunds Policy or assistance, please reach out to us:
- Email: support@gamepass.info